1. Order It is very easy to make an order. Browse our website, feel free to choose the product that you interested in. Email us with your purchase order Form - Please contact us for the Wholesale Pricelist form. All order must be written. 2. Payment Method We accept payment by TT (Telegraphic Transfer) to our Bank Account, Western Union or MoneyGram. We require 50% Deposit payment, from the total order amount at the time of order is placed, And the 50% balance payment when all the merchandise are ready to ship. Full payment required for all purchase order with total amount less than USD$ 2,000. Please email or fax us your bank transfer's receipt in order that we can monitor the status of your transfer. We will start to proccess your order once we have received your payment at our bank account. Our Bank Information : Account Name Holder / Beneficiary : CV. ORANGE BALI Account Number : 4000733399 Issuing Bank : Bank PERMATA ( PT. Bank Permata TBK ) Denpasar Branch Jalan Dewi Sartika Denpasar - Bali Indonesia Swift Code : BBBAIDJA 3. Minimum Order Minimum order will applicable and will be differ for every item. Accesories and Small Items: 30 pcs per design - assorted color possible. Handbags, Sandals, Sarongs: 12 pcs per design per color. Handicrafts: 10 pcs per design There is no minimum order for big items such us furnitures or big dimension of woodcarving. 4. FREE Samples Order Samples order are always free of charge - excluding shipping cost. If you have any courrier account for collect payment in destination, then we will send the samples for free. We provide 5 up to 10 pieces of assorted items for free samples, depend on our stock availlibility. 5. Production Time Normally a standart 40ft container takes about 6 upto 8 weeks for production time. Production time depends on the quantity and the complexity of your order. We have some product ready stock - inventory, please contact us for confirmation. Most carvings are made for you when you order them, normal LCL order ussually take about 2 weeks. We will keep on informing you with the progress of your order by email and photos. We will send you the copy of Bill of Lading - BL and other related documents by email. 6. Refund - Cancellation When the first deposite is made, no refund or cancellation is possible. We will inform to the customer regarding the balance payment when all merchandise are ready to ship. If there is no balance payment made after 30 days starting from our notification, all order are lost. 7. Delivery - Shipping Air freight will take about 3 upto 7 working days to reach your address. We normally using Courrier service: FedEx, UPS, DHL, Postal Office, Air Cargo, etc. Sea Freight will take about 4 - 8 weeks depending to destinations. 8. Damaged merchandise Firstly, we will help you with the insurance coverage . If the damaged caused by Orange Bali , we will refund the amount of damaged as a new credit for your next order. We will always do our best to all of our valued customer.